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Telephone Support

Technical Support:

U.S. and most Canadian residents:
888-320-7555

International callers:
818-906-8930 (toll fees may apply)

Available 24 hours a day, 7 days a week, including holidays.

NEW CUSTOMERS and UPGRADE PURCHASERS receive 20 minutes of free phone support over the first 90 days after registration.

After the 20 minutes are used up or 90 days have passed since registering, calls to the Customer Support line (1-888-320-7555 or 818-906-8930) will be charged at $2.50 per minute, payable via credit card. The billing clock starts only when you begin speaking with a support person and the first minute is free.

Please have your Customer Number and credit card information available at the time of your call. Our phone system will ask you to input that information via your touch-tone keypad.

Sales Questions:

Please feel free to call us if you have any pre-sales questions about Final Draft, questions about upgrading or problems with your Final Draft or Final Draft AV license. Note that we do not offer any kind of technical support at these numbers.

U.S. Sales:
818-995-8995
800-231-4055

International Sales:
818-995-8995

Available 9am - 5pm PST, Mon-Fri

Authorization / Activation help:

For authorizations/activations, the Technical Support phone numbers listed above have a menu option for users who cannot authorize/activate via the internet. You'll need to have your Customer Number and Challenge Code on your screen and be ready to key them into your touch-tone phone. Please refer to the Getting Started manual or our online Knowledge Base for instructions on authorization/activation.

If you have somehow lost an authorization/activation or you need further assistance with authorizing/activating, you can reach a live person at the number listed below and you will not be charged, although toll fees may apply.

Authorization / Activation help line:
818-789-6281

Available 9am - 5pm PST, Mon-Fri

If you need help with authorization/activation and it’s outside of business hours, call the Technical Support lines listed above. If the only issue discussed is authorization/activation, the support representative will make sure that your call is refunded.

Please note that only authorizations/activations will be handled on this line. Technical issues unrelated to authorization/activation will not be addressed.

Which Number Should I Dial?

Click HERE for information on the kinds of calls taken at each of the above numbers.

Telephone support requirements:

Technical support is available only for registered users of Final Draft versions 6 and 7 and Final Draft AV versions 2 and 2.5.

NOTE: We no longer offer phone, chat or e-mail support for Final Draft 5.x and lower. You may be able to find information you need in this knowledge base or in the manual.

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