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Chat Support

Get live help in real time with a Final Draft technician via instant messaging.

Support Chat is closed.

Chat is normally available Mon-Fri, 9:30am – 4:30pm, PST. (excluding holidays)

Visit the Customer Support section of our website for additional support options including our online knowledge base articles, email support and telephone support.

Final Draft version 5 and earlier &
Final Draft AV version 1 and earlier
are no longer supported
Technical support for older versions of our software has been discontinued and users of these programs will NOT be able to get help via this chat service. Instead, there are solutions in our online knowledge base articles and in the PDF manuals that shipped with the software.

System requirements for chat:
- Internet Explorer 4.x or later, Netscape 5.0 or later, Firefox, Opera 4.0 or later, or Safari with javascript and popups enabled for this site
- 28.8K or faster Internet connection
- 16 Megabytes of RAM
- Graphics card capable of 640x480 resolution

Help with Updating your product

Need to find your current product's version number?
for Final Draft

You will need your customer number to download updates or to get technical support. Need to find your customer number?
for Final Draft
for Final Draft AV

Registered but forgot your customer number?
Receive it by email

Upgrade your software

Using an older version of our software? Upgrade today at a discount!

Upgrade to Final Draft 7

Upgrade to Final Draft AV 2.5

Request a CD

If you're registered and need a Final Draft 7 or Final Draft AV 2.5 installer CD, we will mail one to you at no charge.

Complete the online request